Privacy Policy

What we collect

Your account details (name, email, timezone), the identity documents you submit for verification, your payment details, and what you do on the platform: requests, applications, engagement schedules, messages, and call times.

Messages are measured, and here is why

Konnate settles every engagement week on what was actually delivered. To do that, the platform measures the timing and substance of your engagement messages across four messaging qualities, and it measures call time as duration. This measurement affects what a Seeker is charged and what a Companion earns. It is a core part of how Konnate works, and messages inside an engagement are processed for this purpose.

Who processes data for us

Four services process data on our behalf, and each receives only what it needs:

• Veriff runs the identity check and handles your identity documents.
• Stripe handles payments and card data. Konnate never stores your full card number.
• LiveKit carries your calls.
• Resend delivers our emails to you.

Our website, cookies and advertising

Our public website, konnate.com, may use cookies and similar tools from analytics and advertising partners, such as Google and Meta. They help us count visits, see which of our ads bring people to Konnate, and show our ads to people who may be interested. These partners can receive the pages you visit, the ad that brought you here, your browser and device, and an approximate location based on your IP address.

We never share the content of your messages or calls with advertising partners.

What we do not do

We do not sell your personal data for money. Some US state laws, including California law, treat advertising cookies as selling or sharing personal data. You can opt out of that at any time, as explained below.

Do Not Sell or Share My Personal Information

You can opt out of the sale or sharing of your personal data for targeted advertising:

• Turn on Global Privacy Control in your browser. We treat it as an opt out for that browser.
• Or write to support@konnate.com with the subject "Do not sell or share", and we will apply it to your account.

How long we keep things

We keep your records while your account is active. Payment records are kept for as long as payment law requires, even after an account closes.

Your choices

Write to support@konnate.com to ask for a copy of your data, to correct it, or to delete your account data. We will remove what the law lets us remove.

Changes to this policy

We can update this policy as Konnate grows. The date at the top of this page tells you when it last changed.